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Shipping, Handling, Insurance

We can help to ship the goods on your behalf anywhere in the world (including Nigeria).Our freight charges for items ensured the lowest possible fee to the buyer. Most of the cost you are noticing actually comes from the expense of high quality packing, advanced audit testing, and rigorous quality control.

For shipping by courier, We have a daily courier pick up and most orders will ship within 1 business day after payment is received. for shipping by air, we have our long term cooperater .they can help to ship the goods ASAP .We can also offer combined shipping if necessary.

Insurance is optional.We take pride that our products are always well packaged and protected for shipping.


Payment Terms

We take payment by T/T in advance. We DO NOT accept other terms of payment at present. However when we have established up long term business relationship and known each other more or if your order is really big enough, maybe we can consider to accept your other terms of payment.


Customer Service

If you have any questions about our products, please contact us at sales@skyhuman.com Our customer service hours are Time. Please keep in mind that we will reply to your email as quickly as possible; we will answer emails within 1 business day.

Please contact us if you do not receive your order 10 days after your payment. We will track the goods for the delivery status.


Feedback

We strive for 100% positive feedback. If you are considering leaving negative feedback, please give us 2 business days to resolve the complaint to your satisfaction. We will leave positive feedback for you upon shipment of your order. We will also send tracking upon shipment of your order.


Returns

Items purchased from us may only be returned for replacement should they are found to be defective. At the same time, we need to be contacted within 7 days of receipt of the item, and we can issue an RA number for an exchange. If we are not contacted within 7 days, we will not be able to issue an RA number for an exchange. A refund will only be issued if the item cannot be replaced by us. Shipping is not refundable for any reason and we do not pay for return shipping.

If you find it necessary to return an item, please contact us at sales@skyhuman.com to request a return authorization number(RA#) before sending the unit back. The RA# must be on the outside of your return box otherwhise the return will not be acceptable. Once the item arrives we will test the item and re-ship your replacement ASAP.

We will only accept returns that come back with all accessories, manuals, paperwork, software and the manufacturer's box - returns missing any of these items cannot be accepted.